I. PRODUCT
1. What is 9KT and 10KT gold?
At Mivraa, we create elegant, everyday luxury pieces made with 9KT and 10KT Gold. 9KT and 10KT gold contain 37.5% and 41.7% pure gold respectively.
2. How do I maintain my jewelry?
Follow these simple steps to take care of your jewelry:
- Remove before bed
- Remove before entering water
- Let your perfume, hairspray, or lotion dry before wearing
- Avoid wearing while exercising
- Use a soft cloth to clean it before and after use
In case of any further questions with regard to jewelry care, you can get in touch with us at Contact@mivraa.com
3. Can I customize my jewelry?
Yes. You can create your own exquisite jewelry with Mivraa. With customizable options, you can select your preferred birthstones, gold finish, and even alphabet designs that resonates with your unique personal style.
4. How do I measure my ring size?
If you are unsure of your ring size, use this size guide.
Before placing an order, we recommend that you reach out to us on WhatsApp or give us a call if you need any assistance in finding your size.
5. In case my ring doesn’t fit, can it be sent back for resizing?
Every ring is made-to-order and we have a standard procedure that we follow to confirm the ring size which allows us to get an accurate size most of the time. In case you need a size adjustment, a new piece will have to be crafted and sent to you, and an additional token amount shall be applicable.
II. SHIPPING
1. What is your standard delivery time?
Our standard delivery time is 14 business days.
Note: Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon as we can in case of any such delays.
2. Is the shipping insured?
Yes, the shipping is insured.
3. Is there an additional cost of shipping?
Sample: Shipping within India is free.
4. Can I edit my shipping address?
You can get in touch with us at Contact@mivraa.com to edit your shipping address within 4 days of placing your order. Kindly note that a change in shipping address may alter the delivery date of the product.
5. Can I track the status of my order?
We will send out an order dispatch confirmation email containing the tracking link of your order. You can click on the same to track your order or email us at Contact@mivraa.com for further support.
III. 9KT GOLD
Is 9KT gold real gold?
Yes. 9KT gold contains 37.5% pure gold mixed with durable alloys, making it stronger and more suitable for everyday wear compared to higher karat gold.
Why does Mivraa use 9KT gold?
9KT gold offers the perfect balance of durability, affordability, and fine-jewelry aesthetics, making it ideal for daily wear and modern lifestyles.
Is 9KT Gold Jewelry Suitable for everyday Wear?
Yes, 9KT gold jewelry is ideal for everyday wear as it is stronger and more durable than higher-karat gold
Does 9KT Gold have Resale Value ?
Yes, It has resale Value like your other Karat Jewelry.
Will 9KT Gold Jewelry Tarnish?
No, 9KT Gold Jewelry ages just like your higher karatage Jewelry.
IV. Lab Grown Diamonds
Are Lab-Grown Diamonds real Diamonds?
Yes. Lab-grown Diamonds are real Diamonds with the same physical, chemical, and optical properties as mined Diamonds.
How are Lab-Grown Diamonds made?
Lab-grown Diamonds are created in controlled laboratory environments that replicate the natural Diamond-forming process.
Are Lab-Grown Diamonds certified?
Yes. Lab-grown Diamonds are certified and graded for cut, color, clarity, and carat by recognized gemological laboratories.
Do Lab-Grown Diamonds look different from natural Diamonds?
No. Lab-grown diamonds are visually identical to natural diamonds and cannot be distinguished by the naked eye.
V. RETURN, REFUND & EXCHANGE
Under normal circumstances, we dont accept returns or exchanges. We advice you to carefully select your Jewelry.However, if you recieve an item damaged or defective on arrival,you can write to you at Contact@mivraa.com or whats app us on 9742277911 within 24hours. We will try our best to find a satisfactory resolution for you.
